SHIPPING
All
orders made on the Hamish Candle website are dispatched from the UK. We aim to
get all orders out on the same day; however, due to volume this is not always
possible.
Orders placed after 13:00 GMT will be dispatched the following day.
Hamish Candles cannot be held accountable for parcels delayed to reasons beyond
our control, including but not limited to the following:
Customs, service strikes, civil commotion, riot, invasion, terrorist attack or
threat of terrorist attack, weather, natural disasters, fire, epidemics or
failure of public or private telecommunications networks.
WHAT INFORMATION DO WE COLLECT
WE
DO NOT STORE CREDIT CARD DETAILS NOR DO WE SHARE CUSTOMER DETAILS WITH ANY 3RD
PARTIES
The information we collect via this website may include:
1. Any personal details you type in and submit, such as name, address, email
address, etc.
2. Data which allows us to recognise you, your preferences and how you use this
website. This saves you from re-entering information when you return to the
site. This data is collected by cookies from your navigation around the site. A
cookie is a small amount of data which we send to your computer. The data is
then stored on your browser or hard disk. Most web browsers can be set to
prevent you from receiving new cookies, notify you before accepting cookies or
disable cookies altogether. Details about this can normally be found in the
Help facility provided with your browser. If you disable cookies, you will not
be able to receive personalised facilities and your progress to check out may
take longer. The cookies store information only for as long as you are viewing
the website.
3. Your IP address (this is your computer’s individual identification number)
which is automatically logged by our web server. This is used to note your
interest in our website.
4. Your preferences and use of email updates, recorded by emails we send you
(if you select to receive email updates on products and offers).
Customs
Countries outside of the European Union may be subject to additional duties to be paid.
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these is necessary to release your order from customs on arrival.
The
final value of your order does not include any additional duties required.
WHAT
WE DO WITH YOUR INFORMATION
Any personal information we collect from you will be used in accordance with
the Data Protection Act 1998 and other applicable laws. The details we collect
will be used:-
1. To process your order, to maintain guarantee records and to provide
after-sales service (we may pass your details to another organisation to
supply/deliver products or services you have purchased and/or to provide
after-sales service);
2. To carry out security checks (this may involve passing your details to
credit reference agencies, who will check details we give them against public
and private databases and may keep a record of that check to use in future
security checks – this helps to protect you and us from fraudulent
transactions);
3. To comply with legal requirements
We may use third parties to carry out certain activities, such as processing
and sorting data, monitoring how customers use our site and issuing our emails
for us.
We would also like to inform you of various promotions, goods and services that
may be of interest to you. You may be contacted by post, email, telephone, SMS
or such other means as we regard as appropriate, including new technology. If
you wish to receive these communications, please tick the “Yes” box
when entering your personal details. You may unsubscribe at a later date, if
you wish – see “Your rights” section below.
Your
Rights
1. You can ask us to update your personal information by emailing precise details
of your request to us here. Please ensure you type “update” in the
subject line of your email.
2. You can ask us not to send you future marketing communications. To do this,
simply email us here. Type “No Marketing” in the subject line and
then the following in the main text:-
your postal address, including postcode, your email address
We will then suppress your data from all direct marketing, although we will
still keep it for processing your order and fulfilling customer service and
after sale obligations.
3. You also have the right to request a copy of any personal information we
hold about you.
Returns
– Policy
Returning item(s) for a refund or exchange must be made within 14 days of
receiving the order. Any returns made after this period may be rejected and
sent back to the original delivery address.
All returns must be sent back with a returns form. Please contact us for
this by submitting an email. If you have any uncertainties as to whether
you’re eligible to return an item, please contact our Sales Team by submitting
a request.
Customers are liable for the cost of returning item(s) and for the parcel
itself until it reaches Hamish Candle’s premises. We highly recommend sending
returns on a recorded delivery service to avoid any issues with the return
reaching us. However, this is at customers’ discretion.
Refund/Exchanges
Refunds are issued against the original payment method used on the order and
will reach your account within seven working days of Hamish Candle’s receiving
the return. You will receive an email confirming your refund.
Exchanged items will be dispatched on a free delivery service within 7 working
days of your return being processed. If there are any issues with your return
you will be contacted via email.
Please note:
•We CANNOT accept returns or exchanges on any items which have been burned.
•ANY items which are discontinued and no longer sold on the website CANNOT be
returned for exchange or refund.
Faulty
Items
If you believe your product is defective please contact us as soon as
possible. You will be asked to send photos and, if deemed faulty, we may
ask you to return the item for quality control purposes.
Postage costs to return faulty goods will be reimbursed up to the value of:
£5.00 for UK domestic and £20.00 for international consignments. Anything paid
over and above this will not be refunded.
We request that you keep all receipts when returning a consignment, as we
require these as proof for reimbursement purposes.
Warranty
Hamish Candle products come with a 30-day manufacturer’s guarantee that
commences on the date of customer receiving the goods. Outside of this period,
we will not be held liable for any quality issues that may occur. If we feel
the nature of the fault is human error, not a manufacturing defect, Hamish
Candles withholds the right of refusing liability.